Privacy Policy

We collect information to provide and improve our services to you. The types of information we may collect are:

1a.Personal Data

• User Data: This includes your prompts, system interactions, and conversations with our AI services, including chat messages, attachments, generated outputs, and related usage context.

• Account Data: Information such as your name, email address, and authentication details when you sign in with email and password or a supported provider.

• Security Data: Information related to usage logs, IP addresses, browser and device information, and similar technical data for fraud prevention, abuse detection, and security purposes.

• Communication Data: Emails and support interactions, including messages you send to us at support@syaxis.com, to provide better customer service.

1b.Payments

All payments are processed through a secure payment processor. Syaxis never stores or has direct access to your full credit card number, CVC, or other sensitive payment details. The processor handles these details on our behalf and provides us with limited information so we can maintain your subscription.

1c.User-Generated Content

When you use the Syaxis platform, we store the content you create and interact with, including:

• Chat conversations: Your prompts, messages, and AI-generated responses.

• Generated images: Outputs created through AI image models.

• Uploaded files and images: Documents and media you upload to the platform.

• Custom AI personas: Persona configurations and associated knowledge documents you create.

• Saved prompts: Reusable prompts you create or import.

• Workspace configurations: Workspace names, logos, custom contexts, and access rules.

• Document editor content: Notes and long-form content created in the document editor.

This content is stored to enable platform functionality such as chat history, image library, re-run generation, PDF export, and workspace management.

1d.Automatically Collected Information

When you use the Service, certain information is collected automatically through analytics and tracking technologies, including:

• Usage Information: We collect information about how you interact with the Service, including:

  • Features used and actions taken;
  • Time spent on different parts of the Service;
  • Frequency and duration of use;
  • Performance metrics and error reports.

• Device Information: We collect:

  • Device type, operating system, and browser type;
  • IP address and approximate location;
  • Device identifiers and advertising IDs;
  • Network and connection information.

1e.Cookies

We use cookies and similar tracking technologies to track activity on the Service and store certain information. Technologies we use may include cookies, local storage, beacons, tags, and scripts to collect information and to improve and analyze the Service, including:

• Cookies or browser cookies: Small files placed on your device. You can instruct your browser to refuse cookies, but some parts of the Service may not work properly without them.

• Web beacons: Small electronic files (such as clear gifs, pixel tags, and single-pixel gifs) that may be used in parts of the Service or our emails to measure engagement and verify system integrity.

• Session cookies: Deleted when you close your browser.

• Persistent cookies: Remain on your device until they expire or you delete them.

• Essential cookies: Required for authentication, session management, security, and core functionality.

• Preference cookies: Remember choices such as theme, language, and login details.

• Analytics cookies: Help us understand usage patterns and improve the Service.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the Service from working properly. Where required by law, we will obtain consent before using non-essential cookies.

We do not sell your personal data, and we share it only as described in How We Share Your Information.

1f.Usage

Beyond the categories above, we also collect information about how you interact with the Service. This may include data gathered when you browse without signing in, when we automatically collect usage and analytics information, or when you post content in public areas. The scenarios below describe each case in more detail.

• Browsing without providing account details: You may browse the Service without creating an account or directly providing your name, email address, phone number, or other similar details. In such cases, we will collect information that your device and browser automatically share when you visit or use the Service, such as device identifiers, cookie identifiers, IP address, browser type, language, time zone, operating system, referring/exit pages, and usage/activity data ("Usage Data").

  If you choose to register, subscribe, submit a request, post reviews or feedback, or otherwise use features that require details, you will provide certain information (and you may no longer be able to use the Service in an anonymous or pseudonymous manner for those features). Wherever practicable, we indicate which fields are mandatory and which are optional. You may choose not to provide optional information; however, you may not be able to use certain services or features that require it.

• Usage data, analytics, and internal research: We may automatically collect and analyse Usage Data about how you interact with the Service (for example, pages viewed, clicks, searches, time spent, subscription or usage journey steps, error logs, and performance metrics). We use this to:

  • operate and improve the Service and user experience;
  • understand usage trends and demand;
  • maintain security, prevent fraud, and troubleshoot issues;
  • measure the effectiveness of content, features, and promotions.

  Where feasible, we analyse such information in aggregated form to understand broad patterns. Aggregation reduces the ability to identify individuals, but some Usage Data (such as IP address or cookie identifiers) may still be capable of being linked to a user or device.

• User-generated content (reviews, feedback, forums): If you choose to post messages, reviews, comments, feedback, or other content on the Service (including in message boards, chat rooms, public review areas, or similar features), we will collect and store the information you submit.

  • Please avoid posting sensitive personal information in public areas.
  • Content you post in public areas may be visible to others depending on the feature design.
  • We retain such information as reasonably necessary to provide customer support, respond to queries, enforce our Terms of Service, resolve disputes, comply with law, and improve the Service.

Syaxis collects and uses your personal information for the following purposes:

• Providing the Service: To operate, maintain, and deliver the features and functionality of the Syaxis platform, including routing your prompts and content to your selected AI models and returning generated outputs.

• Account management: To create and manage your account, authenticate your identity, and manage your subscription.

• Usage tracking and billing: To track token and credit consumption, enforce plan limits, and facilitate accurate billing.

• Product improvement: To analyze anonymized and aggregated usage data to improve platform features, performance, and user experience. This anonymized data is used internally only and is not shared with third parties for their own purposes.

• Customer support: To respond to your inquiries, troubleshoot issues, and provide assistance.

• Security: To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.

• Communications: To send transactional emails (account confirmations, password resets, billing receipts), service updates, and, with your consent where required, marketing and promotional communications.

• Advertising measurement: To measure the effectiveness of our advertising campaigns through conversion tracking technologies, as described in What Data We Collect.

• Legal compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

Syaxis is committed to protecting your privacy. We do not sell your personal information. We share data only in the following limited circumstances:

• Third-party AI model providers: The AI models available on the Syaxis platform are operated by third-party providers. These providers are bound by contractual agreements to process your data only for the agreed purposes, in compliance with applicable privacy laws.

  However, each provider’s data practices are governed by their own API terms and privacy policies. We encourage you to review the applicable provider’s policies for your own satisfaction.

• Infrastructure and service providers: We use trusted third-party vendors to help operate and deliver the Syaxis platform. These vendors may have access to user data only as necessary to perform their services and are bound by contractual confidentiality obligations.

• Analytics and advertising partners: As described in How We Use Your Data, we may share limited information with analytics and advertising partners to operate and improve the Service and user experience, understand usage trends and demand, maintain security and prevent fraud, troubleshoot issues, and measure the effectiveness of our advertising campaigns and promotions.

• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, user data may be among the assets transferred to the acquiring entity.

• With your consent: We may share your information for any purpose disclosed to you at the time of collection, with your explicit consent.

Syaxis respects your right to privacy and your control over your personal data. You may request deletion of your personal information in the following ways:

• Through your account — visit your account settings and select the delete option. The Service may also allow you to delete certain information about you from within the Service.
• By contacting us — email support@syaxis.com to request manual deletion or assistance.

You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

• Access and portability: You can access your information through your account settings or by contacting us at support@syaxis.com.

• Correction: You can update or correct your information through your account settings or by contacting us at support@syaxis.com.

• Deletion: You can request deletion of your account and associated data. Some information may be retained as required by law. See Deletion of Data for details.

• Cookie choices: You can manage cookie preferences through your browser settings.

• Account information: You can update account information through your account settings or by contacting us at support@syaxis.com.

To request the enforcement of any of the rights below, email us at support@syaxis.com.

Residents of the European Economic Area (EEA) have the right to:

• Request deletion of personal information by emailing support@syaxis.com (see also Deletion of Data)
• Access their personal data
• Object to processing

You may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have a complaint about how we handle your personal information, please contact support@syaxis.com and we will provide a response to all requests received.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know
• Right to delete
• Right to correct
• Right to non-discrimination

You can opt out of advertising by emailing support@syaxis.com.

To exercise any of these rights, please contact us at support@syaxis.com. We will respond to verified requests within 45 days as required by law.